Effective Date: 18 August 2025
Binding Agreement: By accessing or using the Platform, you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Platform.
1) Definitions
- Platform: All Blood Warriors websites, apps, chatbots, communication channels, and services.
- User: Any individual using the Platform (donor, patient/guardian, volunteer, visitor).
- Content: Any data, text, images, or materials submitted or made available via the Platform.
- Emergency Request: A user-submitted request for urgent blood or support that we publish to maximize outreach.
2) Eligibility, Age & Account Responsibility
- You represent and warrant that you are at least 18 years old and have the capacity to enter a binding agreement, or you are a parent/legal guardian operating the Platform for a minor patient.
- We rely on self-attestation and do not independently verify age or moderate it. You are fully responsible for any false representation.
- You are responsible for safeguarding your credentials and all activity under your account.
3) Platform Purpose & Medical Disclaimer
- The Platform coordinates donor-patient matching and transfusion logistics.
- We do not provide medical advice and do not conduct medical procedures. Donor suitability and transfusion procedures are determined and performed by hospitals/blood banks.
- Use of information or suggestions provided (including via chatbot) is at your own risk; always consult qualified healthcare providers for clinical decisions.
4) User Conduct & Acceptable Use
You agree not to:
- Provide false, misleading, or unlawful information;
- Share others’ personal or medical details without their permission;
- Harass, threaten, or abuse others;
- Interfere with Platform security or operations;
- Upload malicious code or attempt to scrape, decompile, or reverse engineer;
- Use automated systems to spam or overload the Platform.
5) Emergency Requests (Public Amplification)
- If you submit an emergency request, you expressly consent to public sharing to maximize outreach (e.g., on our website/social channels or partner community spaces).
- You are solely responsible for the accuracy, completeness, and legality of the information submitted and for obtaining any permissions needed (e.g., if you include another person’s details).
- Once published, the content may be copied or reshared by third parties. We are not responsible for how others use publicly shared information.
6) Leaderboards (Recognition)
- We may display donor names on leaderboards to recognize contributions.
- This display is optional: you can opt out anytime in your profile settings; removal applies going forward.
7) AI Chatbot & Automation
- Our chatbot helps with queries and workflows.
- We store conversation content and metadata to improve Platform quality, reduce fallback loops, and enhance response accuracy; we may conduct limited human review for quality/safety.
- The chatbot may occasionally be inaccurate or incomplete; you should not rely on it for medical or legal decisions.
8) Content Ownership & License
- You retain ownership of your Content.
- By submitting Content (including emergency requests), you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, publish (where you’ve asked us to do so), and otherwise use it solely to operate, improve, and promote the Platform features you’ve engaged (e.g., public amplification of an emergency).
- You warrant you have the rights to submit the Content and that it does not infringe any third-party rights.
9) Intellectual Property
- The Platform, including all software, designs, logos, text, and graphics, is owned by Blood Warriors or licensed to us.
- We grant you a limited, revocable, non-transferable license to use the Platform for personal, non-commercial purposes.
- You may not copy, modify, distribute, or create derivative works except as expressly allowed.
10) Privacy; No Third-Party Sharing (Except as Stated)
- Our handling of personal information is described in the Privacy Policy.
- We do not share user personal data with anyone else for their own purposes.
- The only exceptions are: (a) emergency requests you ask us to publish, (b) optional donor-name leaderboards, (c) disclosures you direct us to make, or (d) necessary disclosures to protect safety/rights or respond to legitimate, targeted requests.
11) Availability & Changes
- We may add, modify, or discontinue features without notice.
- We may suspend access for maintenance, security, or operational reasons.
12) Disclaimers
- The Platform is provided “as is” and “as available,” without warranties of any kind (express or implied), including accuracy or fitness for a particular purpose.
- We do not guarantee that donor matching or emergency amplification will achieve any particular outcome or timeframe.
13) Limitation of Liability
To the maximum extent permitted:
- Blood Warriors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of data; or reputational harm arising from or related to your use of the Platform.
- We are not responsible for: medical outcomes; third-party reshares of publicly posted emergency requests; or decisions made based on chatbot responses.
14) Indemnification
You agree to defend, indemnify, and hold harmless Blood Warriors and our officers, team members, and volunteers from any claims, liabilities, losses, and expenses (including reasonable legal fees) arising from:
- Your use or misuse of the Platform;
- Your Content (including emergency requests) or public postings;
- Your violation of these Terms;
- Your misrepresentation of age/eligibility.
15) Account Termination
We may suspend or terminate your access (with or without notice) if we believe you violated these Terms or engaged in conduct that could harm users or the Platform. You may delete your account at any time via settings or by contacting us; see Privacy Policy for data handling upon deletion.
16) Notices, Changes & Acceptance
- We may update these Terms from time to time; material changes will be announced on the Platform or via email.
- Your continued use after changes become effective constitutes acceptance of the revised Terms.
17) Governing Law & Dispute Venue
- These Terms and any disputes arising from or relating to them are governed by the laws of India.
- Courts located in Hyderabad, Telangana shall have exclusive jurisdiction.
18) General
- Entire Agreement: These Terms plus the Privacy Policy are the complete agreement between you and us about the Platform.
- Severability: If any provision is unenforceable, the rest remains in effect.
- No Waiver: Failure to enforce any term is not a waiver.
- Assignment: You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a reorganization.
- Force Majeure: We are not liable for delays/failures due to events beyond our reasonable control.